BPO Full Form, What is the full form of BPO, What is the full form of BPO in English, all necessary information related to BPO will find you in the article.
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I promise that after reading this article of ours, you will get answers to all the questions related to BPO in your mind.
So let’s start again and get to know about BPO in details-
BPO Full Form:-
The full form of BPO is “Business Processing Outsourcing”.
What is BPO:-
Business Processing Outsourcing is a business practice process where organizations hire a company to complete a task.
Which is the parent business of a company and other than this core business, which is needed by that company but is not a part of that company, then that company entrusts its additional work to another company, this process is called BPO stands for Business Process Outsourcing.
Let us try to understand the Business Processing Outsourcing (BPO) process through an example-
Let’s talk about Airtel company, you must know that Airtel is a very big company whose basic business is to provide a mobile network to its customers so that their customers can avail services like calling and SMS, etc.
Apart from this, it is also necessary for the customers to provide many other types of service like troubleshooting any problem related to the mobile network, providing any type of data related to mobile, etc.
In order to provide similar facilities, Airtel company has hired any other company which has special knowledge in this type of work and they also do similar work.
This will have the advantage that time will also be saved, there will be no need for additional employees and they will also be able to focus well on their main work.
I hope friends, by now you have understood BPO very well, now let’s get some more information about it.
Types of BPO:-
BPO is divided into the following three parts which are as follows-
Near shore Outsourcing etc.
When a company of one country entrusts the work of providing service to its customer to a company of another country, that is, an agreement with a company of another country, then this process is called Offshore Outsourcing.
When a company of one country entrusts the work of providing service to the customer to another company of its own country, then this process is called Onshore Outsourcing, this process is also called Domestic Outsourcing.
Near shore Outsourcing:-
When a company entrusts the work of providing service to its customer to a nearby company i.e. local company, then this process is called Nearshore Outsourcing.
Types of BPO Jobs:-
There are mainly 2 categories of BPO which are as follows-
Front-Office Customer Service.
Back-Office Business Functions etc.
Front-Office Customer Service:-
Tech Support is a prime example of front-office customer service.
Back-Office Business Functions:-
Billing is a prime example of Back-Office Business Functions.
Advantages of BPO Companies:-
There are many advantages of BPO companies which are as follows-
BPO enables us to focus on our core work.
This saves our time.
Serves and helps customers.
It also enables maximum utilization of limited resources. With its help, productivity increases, and business costs are reduced.
With the help of BPO, one can easily access experts and technology.
With its help, smarter analytics can be created between the consumer and the product.
Apart from all this, there are many other benefits of BPO.
Disadvantages of BPO Job:-
The disadvantages of BPO job are as follows-
There is always a possibility of a communication problem between the customer and the customer care agent.
Due to communication problems, the customer care agent hears and the customer speaks something else and the customer care agent hears something else due to which the customer gets angry, and sometimes the customer speaks the wrong words in anger.
There is no fixed working time in this BPO job.
Sometimes the employees have to go to the office even during the night time.
Due to non-fixation of time, sometimes one has to go to the office during the day and sometimes at night, due to which the health of the employees also deteriorates.
Apart from this, there are many other disadvantages of a BPO job.
Difference between BPO and Call Center:-
There is a lot of difference between BPO and call center, the difference between BPO and call center is as follows-
BPO can be done both online and offline but call centers can be done online only.
The call center involves only making and taking calls but BPO includes mails, meetings, printing, documents, and calls, etc.
The call center involves serving its customers and promoting products, etc., whereas BPO acts like a system whose purpose is to grow the business.
To get a job in BPO, it is necessary to have a good knowledge of computer and knowledge of English language whereas in a call center it is necessary to have basic knowledge of computer and communication skills.
In the job of BPO, there are different departments like IT, Finance and Billing, etc. But there is only one calling department in the call center.
The average salary of BPO executives in our country India is around 202,380/year.
Apart from this, when your experience increases while working, you are given a salary accordingly and your salary is also increased.
Average Salary – 202,380/Year
Conclusion: What did you learn today:-
Today in this article we got many types of information related to BPO, in this article we have the full form of BPO, what is BPO, profit from BPO, loss from BPO, salary given for doing BPO job, and BPO and call Get information about the center differential, etc.
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Hi! My name is Gurmeet Singh, founder of GkMaterial.com website. I have been working as a full time blogger for 3-4 years. Here we are providing you the material related to Internet, Technology and other General Related queries.
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